My aim is to dispatch all orders within 2 working days of receipt. Occasionally public holidays, weekends, weather events or extremely busy periods may result in extended delivery times. In these circumstances we will endeavour to communicate with you about the delay and resolve any resulting issues.

 

Orders received over the weekend or during public holidays will be dispatched the next working day. If your order is urgent please contact me for assistance. 

 

All orders are sent major via national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please arrange with your post network.  

 

Please provide your physical address for shipping as we cannot deliver to PO boxes.

In general, delivery to your door should take no more than 3 working days from dispatch to delivery for North Island addresses, and 3-5 working days for South Island addresses. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.

 

Some addresses may have delivery restrictions that are beyond our control or delivery conditions that we are not able to meet. In these situations, we will do our best to get your parcel but if this is not possible through our standard delivery channels we will work with you to come to a mutually agreeable solution.

 

Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.

 

NZ Rural Deliveries:

Deliveries to rural delivery addresses will usually take 2-3 days longer. 
Due to the nature of this network consignments to rural locations may be left without signature or proof of delivery. 
As such, we cannot accept responsibility for lost or stolen items that have been delivered to rural addresses, we will however do our best to work towards a mutually acceptable outcome in the unexpected situation where an order does go missing.
 

 

International Orders (other than Australia)

Some restrictions may apply in certain countries, and rules change from time to time.  I have done everything my side to ensure that my products can be shipped.  Should I find that something cannot be shipped, I will contact you to arrange a refund.  

 

Delivery within New Zealand:

For all orders, a flat shipping rate of $9 will apply.

Additional charges will apply for special delivery requests such as Saturday delivery or urgent delivery.

 

Delivery to Australia:

There are 2 options for Australia - one being slightly faster as shown.  Additional charges will apply for special delivery requests such as Saturday delivery or urgent delivery.

 

Adding to or changing an existing order:

As long as your order has not been packed or shipped, I am happy to help you with any additions or changes you wish to make. Simply contact me at beingmagic@proton.me for further assistance.